In some cases, your payment may be successful but the flight ticket is not issued immediately. This does not mean your money is lost, and it usually resolves automatically.
What does "Booking status: In Progress" mean?
- Your payment is successful
- The booking is being manually confirmed with the airline or supplier
- Final confirmation is awaited
This is a temporary state and part of the normal booking flow.
How long does it take?
- In most cases, the booking is resolved within 30 minutes
- It may take a little longer due to airline response delays
- You will always receive an update within 2 hours
The final outcome is one of: ticket issued, or refund initiated.
Important: please do not make a new booking
While your booking is In Progress, do not create a new booking or retry the payment — this can result in duplicate payments, multiple bookings, and delays in refunds.
What does FlightsMojo do in this case?
As soon as a booking goes into In Progress: our team actively follows up with the airline or supplier, the booking is prioritised for confirmation, and one of two actions is taken — ticket issued, or refund initiated promptly. You do not need to take any action unless requested.
What are the chances of the ticket getting confirmed?
Based on our experience, around 90% of "In Progress" bookings are successfully ticketed. In the remaining cases, a refund is initiated immediately.
How fast is the refund if the booking fails?
- FlightsMojo initiates the refund from our side, usually within a few hours
- A refund receipt with the RRN / reference number is shared once processed
Refund timelines by payment method: UPI usually within a few hours to 24 hours; credit/debit cards typically 3–5 working days; net banking usually 3–5 working days; wallets depend on the provider.
Will FlightsMojo hold my money?
No. If the ticket is not confirmed, it is either issued or the refund is processed promptly. Your money remains safe and fully tracked.
Do service fees apply in this case?
No. If the booking fails and the ticket is not issued, FlightsMojo service fees are not charged.
When should I contact support?
Only if the booking remains In Progress for more than 2 hours without any update, or you have not received a refund confirmation within 24 hours after failure. Please share your Booking ID.