Sometimes airlines change, reschedule, or cancel a flight due to operational reasons. Your available options depend entirely on the airline's policy — FlightsMojo assists you based on what the airline allows.
Why do airlines change or cancel flights?
Operational or aircraft changes, weather conditions, airport or air traffic restrictions, schedule realignments, technical or crew-related issues. These decisions are controlled by the airline, not FlightsMojo.
What options are usually available?
Depending on the airline and fare type: accept the revised schedule, change to an alternate flight (same airline, subject to availability), or request a refund (as per airline policy).
What counts as a major schedule change?
A significant change in departure or arrival time, a change of travel date, or flight cancellation by the airline. What qualifies as a major change is defined by the airline.
Can I get a refund for a major change or cancellation?
You may be eligible for a full refund of the ticket amount, subject to airline approval. Note: refund eligibility depends on airline policy, FlightsMojo service fees still apply for handling and processing, and refunds are processed only after FlightsMojo receives the amount from the airline.
Do I have to pay extra if the airline changes my flight?
In many cases airlines allow a free change or refund for major changes. However, minor timing changes may not qualify, and policies vary by airline and route.
What should I do if my flight is changed or cancelled?
- Review the updated information shared via email or WhatsApp
- Decide whether you want to accept the change, request an alternate flight, or request a refund
- Raise a support request through the Help Centre with your Booking ID and preferred option
If your travel is within 24–48 hours, raise the request immediately and mention your travel date so it can be prioritised.